Process Changes Cleaning & Sanitizing Process Delivery Protocol Pick up Protocol Cleaning & Sanitizing We have always cleaned and sanitized our bins after each use. That process has not changed, as we use a cleaning solution that will get rid of any trace of the previous customer. We also put our bins into a quarantine […]
FAQ Category: Questions Before Booking
It is a smart choice to ask some questions before booking, as you want to make sure you are booking with a company that can service your needs appropriately. Here are a list of questions that many people tend to ask prior to making the decision to book with us. Have a peek!
Is there a Guarantee that items will be safe in your bins?
Of course we cannot make any guarantee that items will be safe upon transit – we are not the ones packing it up nor moving it! If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china off a […]
Do you have a Referral Program?
Our Loyal Clients Yes we do have a Referral Program! Referrals are a big part of how we grow, and it is easy to sign up for our program. After a rental with us has been completed, we typically send you a thank you email. In that email, we ask you to leave a […]
Can I Buy Bins, or do you only Rent them?
Unfortunately you are not able to buy bins as they are only for rental purposes. We cannot purchase a couple at a time as our distributor that we work with, has minimum order quantities of several hundred that they impose. They are also quite expensive to replace so it does not make sense to sell […]
What is your Cancellation Policy?
Our Cancellation Policy is that we only offer refunds if cancelled more than 48 hours of your rental period. Please read our Rental Agreement for the full policy. […]
Are the Bins Clean and Sanitized when I receive them?
You betcha! First we vacuum each bin thoroughly to remove any debris, whether it looks like it needs it or not. Next we clean and sanitize them, ensuring that we reach all the nooks and crannies of the bins. This includes the outside of the bins and even the lids. We meticulously remove as much […]
What are the Moving Bin Dimensions?
The Moving Bin Dimensions are 27″ long x 17″ width x 13″ height (680mm x 430mm x 320mm). They can hold 75 litres (66lbs) of stuff! Some other companies have Bins that are much smaller but we wanted to provide you a decent size that was not too big. The bigger they are, the heavier […]
Will you Pack and Move, and then Unpack my Bins?
Nope! That is up to you to pack and move the bins on your own. We are not a moving company, but instead a Bin Rental company that provides you with the bins to pack and move. After we have delivered your empty bins to your existing home, you can get started on the packing. […]
How do you Compare to other Bin Rental Companies?
Pack ‘n Stack Moving Bin Rentals is a small family run business, vs. a big franchised store making millions. We are different than other Bin Rental Companies because we run on a smaller scale, so it is easier for us to make accommodations since customer service is so highly valued to us. We personally like […]
I am planning a long distance move, can I still use your Company?
Our business model is meant to accommodate customers who are local. We typically will travel within 125 kms from our shop in Grimsby as a max. If you are outside of these areas, then we recommend that you look for another company that can accommodate you. […]
Can I Change Rental Dates?
Sure thing! As long as we are able to accommodate your request, it is no problem to us at all if you wish to change Rental Dates prior to receiving your order. We understand that things happen, so just give us a call / text / email and ask for the change. We can just […]
Do you offer Long Term Rental rates?
Yes, we do offer Long Term Rental rates! When you book more than 4 weeks, you are eligible for our discount program. Here is an example: 4-8 weeks = 5% Discount 8-12 weeks = 6% Discount 12-16 weeks = 7% Discount, etc. We recommend that you rent them for the shortest amount of time that […]