Process Changes Cleaning & Sanitizing Process Delivery Protocol Pick up Protocol Cleaning & Sanitizing We have always cleaned and sanitized our bins after each use. That process has not changed, as we use a cleaning solution that will get rid of any trace of the previous customer. We also put our bins into a quarantine […]
Which is Cheaper – Cardboard or Bins?
Believe it or not, in many cases, our Bins are actually more cost affective than purchasing new cardboard boxes! And there are a million positives to renting bins, and a million negatives to buying cardboard. Ok, maybe not a million – but we feel so strongly about it that we need to show you what […]
Is there a Guarantee that items will be safe in your bins?
Of course we cannot make any guarantee that items will be safe upon transit – we are not the ones packing it up nor moving it! If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china off a […]
Do you have a Referral Program?
Our Loyal Clients Yes we do have a Referral Program! Referrals are a big part of how we grow, and it is easy to sign up for our program. After a rental with us has been completed, we typically send you a thank you email. In that email, we ask you to leave a […]
Can I Buy Bins, or do you only Rent them?
Unfortunately you are not able to buy bins as they are only for rental purposes. We cannot purchase a couple at a time as our distributor that we work with, has minimum order quantities of several hundred that they impose. They are also quite expensive to replace so it does not make sense to sell […]
What is your Cancellation Policy?
Our Cancellation Policy is that we only offer refunds if cancelled more than 48 hours of your rental period. Please read our Rental Agreement for the full policy. […]
Is there a Minimum Order?
You can order as little or as many as you want! Just note that the minimum charge however, is based on 15 bins. […]
What do you do with your Damaged Bins?
When it is time to retire a bin due to damage or just wearing down over time, we have a new purpose for them! Since they are made out of High Density Polyethylene (HDPE), we are able to take them to a recycling plant and they make them into new HDPE items. We can recycle […]
Are the Bins Clean and Sanitized when I receive them?
You betcha! First we vacuum each bin thoroughly to remove any debris, whether it looks like it needs it or not. Next we clean and sanitize them, ensuring that we reach all the nooks and crannies of the bins. This includes the outside of the bins and even the lids. We meticulously remove as much […]
I thought Plastic was bad for the Environment?
Some people ask us, “How can you say that your Bins are environmentally friendly when plastic is not environmentally friendly?” This is a great point to make, and one we love to answer. Our bins are made from 100% recycled plastic, and can be used up to 400 times before needing to be recycled. So […]
What are the Moving Bin Dimensions?
The Moving Bin Dimensions are 27″ long x 17″ width x 13″ height (680mm x 430mm x 320mm). They can hold 75 litres (66lbs) of stuff! Some other companies have Bins that are much smaller but we wanted to provide you a decent size that was not too big. The bigger they are, the heavier […]
Will you Pack and Move, and then Unpack my Bins?
Nope! That is up to you to pack and move the bins on your own. We are not a moving company, but instead a Bin Rental company that provides you with the bins to pack and move. After we have delivered your empty bins to your existing home, you can get started on the packing. […]
Why not just find FREE cardboard boxes?
Finding free cardboard boxes is a more affordable solution than renting our bins, correct. But other than that, the price factor will probably be the only positive thing about it. If the cost is your only deciding factor, then yes! Go dumpster diving and find yourself some used, soggy, dirty cardboard that is free. Then […]
How do you Compare to other Bin Rental Companies?
Pack ‘n Stack Moving Bin Rentals is a small family run business, vs. a big franchised store making millions. We are different than other Bin Rental Companies because we run on a smaller scale, so it is easier for us to make accommodations since customer service is so highly valued to us. We personally like […]
I am planning a long distance move, can I still use your Company?
Our business model is meant to accommodate customers who are local. We typically will travel within 125 kms from our shop in Grimsby as a max. If you are outside of these areas, then we recommend that you look for another company that can accommodate you. […]
Can I Change Rental Dates?
Sure thing! As long as we are able to accommodate your request, it is no problem to us at all if you wish to change Rental Dates prior to receiving your order. We understand that things happen, so just give us a call / text / email and ask for the change. We can just […]
How is Payment Made? When is Payment due?
In order to book your items, we require full payment upfront upon booking, so your Rental Charges are due right away. We accept MasterCard, Visa, AMEX, Discover, and E-Transfer. When you place your order and have chosen Credit as your method of payment, it puts a hold on your credit card while we are double […]
Do you offer Long Term Rental rates?
Yes, we do offer Long Term Rental rates! When you book more than 4 weeks, you are eligible for our discount program. Here is an example: 4-8 weeks = 5% Discount 8-12 weeks = 6% Discount 12-16 weeks = 7% Discount, etc. We recommend that you rent them for the shortest amount of time that […]
What is the maximum amount of Bins to Rent?
We recommend that you overestimate the number of bins that you think you will need, as you have a lot more stuff than you think! With that said, we do not have a maximum per customer. If we have it in stock, it is yours! […]
How many Bins will I need?
We actually have a quick guide to help you with this! CLICK HERE. […]
How long is the Average Rental?
It is a very common question to wonder how long the average Rental with us is. Here is what we suggest: once you know your moving date, count backwards on how many weeks you might need to use the bins for packing. Most people tend to need our bins 1-2 weeks to pack prior to […]
How much notice do you require to book?
That is a great question! It is super common for people to ask how soon or how much notice they need to give us, in order to book their rentals. You don’t want to wait too long as we might run out, so knowing when to place an order is vital. Booking far in advance, […]
Isn’t Recycling Cardboard good for the Environment?
Recycling Cardboard is only done about 25% of the time by Canadians (surprising isn’t it?). And for the 25% that we try to recycle, that cardboard could be rejected if too much tape is on them. Plus all the tape is thrown away too which just creates excess waste. All of that tape and the […]
Do I need to clean the bins before returning them?
You are responsible for keeping the bins in the same condition in which you received them in, but no you are not required to clean the bins before returning them. No animals are allowed in the bins, or there will be a charge of $2 per bin to your credit card on file if we […]
I am behind schedule and need more time to Unpack my Bins!
We recommend that if you know you are going to need more time to unpack, that you Request an Extension right away! We will charge you a daily rate of $0.30 per bin, and obviously no extra delivery or pick up charge. However, if the bins are not available and are already spoken for by […]
Can I leave the Bins outdoors while I unpack the rest?
We strongly advise you to NOT leave the bins outdoors at any time. Instead we advise you to keep them indoors or at least in your garage. Outside they are exposed to the elements of the sun or rain or snow, which wear down our bins and get them extra and unnecessarily dirty and dusty. […]
How much floor space will the Moving Bins take up once I receive them?
If you would like to plan how much floor space your Bins will take up, here is a visual for you. You can stack up as many as 10 empty bins into each other, which is about 4-5 feet tall. You actually can stack up to 25 bins without causing any damage to the bins […]
Can I use tape to secure my Bins?
No, we prefer you don’t use tape on bins because of a few reasons: If any bins come back with tape marks, you will be charged a cleaning fee of $2 per bin to the credit card on file. Now we will be forced to get out our trusty Goo Gone to get the marks […]
How do I assemble the Bins after receiving them?
There is no assembly required! There is no need to assemble the bins because it is all one piece and ready to go. There are no separate lids, as they are attached. You simply unfold the flaps (lid) and voila, you are all set. The bins stack and nestle into each other, so that they […]